Terms & Conditions
>> Terms and Conditions Continued
Santa Pod Insurance Services is a Trading name of Herts Insurance Consultants Ltd.
These Terms and Conditions contain information that relates to the full range of policy options we offer.
1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
2. Our service
We act as an Independent Broker on your behalf. You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
3. Who regulates us
Herts Insurance Consultants Ltd is authorised and regulated by the Financial Services Authority. Our FSA Registration number is 309073.
4. Ownership
Herts Insurance Consultants Limited is a wholly owned by Hadleigh Holdings.
5. Our permitted business is:
Arranging (bringing about) deals on non-investment contracts – This covers a wide range of activities including introducing a customer to an insurer, helping a customer to complete a proposal form and sending this to an insurer.
Making arrangements with a view to transactions in non-investments contracts – The includes helping potential customers to complete a proposal form or introducing a customer to another intermediary, either for advice or to help arrange an insurance policy.
Dealing as an agent in non-investment contracts – This includes entering into a contract of insurance with a customer on behalf on an insurer (e.g. issuing a cover note).
Assisting in the administration and performance of a non-investment insurance contract – This includes notifying an insurance claim to the insurer and negotiating on behalf of the customer.
You can check the above on the FSA’s register by visiting their website www.fsa.gov.uk/register or by contacting them on 0845 6061234
6. Products which we offer
We sell a wide range of personal insurance products and provide information on the basis of a fair analysis of the market from a wide range of insurers.
In respect of Legal Expenses insurance we deal exclusively with IGI Insurance Company Ltd
In respect of Vehicle Breakdown Cover we deal exclusively with Equity Red Star
In respect of Personal Accident Cover we deal exclusively with Trinity Lane Insurance Company Ltd
7. Our charges
In addition to premiums charged by insurers, we normally make the following charges to cover the administration of your insurance:
- Arranging new policies - £45
- Renewals - £25
- Cancellation - £25
- Mid Term Adjustments - £25
- Arranging an Agreed Value - £15.75
- Processing Cheques which are returned by our Bank as uncleared - £25
- Arranging collection of bad debts with our debt collection Agency - £25
For return premiums (usually arising if an insurance risk is reduced or the policy is cancelled), we repay commission on the refund to your insurer and this amount will be deducted from the final amount refunded to you subject to a minimum of £25. The specific amount and purpose of any charges will always be advised to you in advance. Minimum refund is £5.00 and anything under this is retained.
8. How monies paid to us are handled
We are the Agent of Insurers for the purpose of collection of premiums and refunds of premiums. This means that premiums are treated as being received by the Insurer when received in our bank account and that any premium refund is treated as received by you when it is actually paid over to you. We normally accept payment by guaranteed cheque, cash or any of the major debit/credit cards.
We will retain your debit/credit card details for the purpose of automatic renewals and to pay or refund other premiums that may become due upon changes to the policy. If you do not want us to retain these details please contact our Customer Service Department.
